Refund Policy

Every account starts with a 14-day free trial of Pro, with no card needed. We encourage you to use the trial to decide whether Sectira is right for you before you subscribe.

You can cancel your subscription at any time from the billing page in the app. After you cancel:

• you will not be charged again;
• your plan keeps working until the end of the period you have already paid for;
• your data is kept, so you can subscribe again later and pick up where you left off, unless you delete your account.

Monthly payments are not refunded, including for partial months, except where the law requires it. When you cancel, you keep access until the end of the month you have paid for.

If you pay for a yearly plan and change your mind, you can ask for a full refund within 14 days of the purchase or of an automatic renewal. Your plan ends when the refund is issued.

After 14 days, yearly payments are not refunded for the rest of the year, except where the law requires it. You can still cancel so that the plan does not renew, and you keep access until the end of the year you have paid for.

If you are a consumer in the European Union or the United Kingdom, you have the right to withdraw from a new subscription within 14 days of your first payment, without giving a reason, and receive a full refund. To use it, email support@sectira.com or cancel in the app and tell us you are withdrawing.

This applies whether you pay monthly or yearly, and it is in addition to the rest of this policy. If you choose a plan while your free trial is still running, the 14 days start from your first payment.

You change plans on the billing page in the app, which shows any charge or credit for the time left in your current period before you confirm. An upgrade charges the difference straight away. A credit for a downgrade is applied to your future invoices rather than paid out.

• If you were charged by mistake, for example twice for the same period, we will refund the extra charge in full.
• If we remove a major feature of your paid plan or stop offering the Service, we will refund the unused part of any prepaid period, as described in our Terms of Service.
• Where consumer law in your country gives you additional rights, such as a right to cancel within a set period, those rights apply in addition to this policy.
• We do not give refunds for accounts suspended for breaking our acceptable use rules, except where the law requires it.

Email support@sectira.com from the address on your Sectira account and tell us which payment you would like refunded. We reply within one business day.

Approved refunds are sent through Stripe to the original payment method. Depending on your bank, they usually appear within 5 to 10 business days.